Shipping Policy

Welcome to Balius. Please read this Shipping Policy carefully. It explains how we process, deliver, and handle all orders placed on balius.co.za.

Once you place an order, please allow 1–2 business days for us to process and prepare it for dispatch (excluding weekends and public holidays).
If there is any delay (e.g. stock issues, supplier delays), we will notify you by email or phone with an estimated dispatch date.
Orders placed after our daily cutoff time [2 pm] may be processed the next business day.

We ship nationwide within South Africa (excluding remote or restricted areas where courier access is limited).
We use reliable third-party courier services (e.g. The Courier Guy, Dawn Wing, etc.).
We do not deliver to PO Boxes — please provide a physical address for delivery.
For certain remote, rural, or high-risk areas, additional shipping surcharges or longer delivery times may apply. We will inform you if this is the case before dispatch.

Shipping cost is calculated at checkout based on the weight, dimensions, and destination of your order.
Free delivery option (if applicable) may apply when your order meets a minimum value threshold.
For orders under the free-shipping threshold (or when free shipping is unavailable), standard shipping fees will apply.
If special or expedited shipping is requested, extra charges may apply.

Shipping Option	Estimated Delivery Time*	Notes
Standard Shipping	2 to 4 business days	Major metro & urban areas
Remote / Outlying Areas	Up to 5 business days	Depending on courier reach

*These are estimates only. During peak periods or due to unforeseen delays (e.g. weather, public holidays, courier issues), delivery may take longer.

Once your order has shipped, you will receive an email confirmation including a tracking number and courier name.
The tracking number will generally become active within 24 hours of dispatch.
You can use the tracking number on the courier’s website to monitor delivery progress.

Currently, Balius ships only within South Africa.
If in the future you expand to international shipping, the recipient will be responsible for any customs duties, taxes, or import fees imposed by the destination country.
Balius is not liable for delays caused by customs inspections or border processing.

Upon delivery, please inspect your package. If it appears damaged, refuse delivery and immediately contact us at [contact email/phone].
If you receive a damaged item, please take photos of the package, contents, and damage, and send them to us within 48 hours of delivery.
If a package is lost or not delivered within the estimated timeframe, please contact us so we can open an investigation with the courier.
In case of proven courier error, we will arrange for a replacement or refund.

You may request changes to your shipping address or cancel your order before it has been dispatched. Please contact us as soon as possible at info@balius.co.za.
Once the order is in transit, changes or cancellations may not be possible.

Returns and refund policy is handled in our separate Returns & Refunds page.
If returning a product, ensure items are unused, in original condition, and returned within the allowed return period.
Customers are generally responsible for return shipping cost (unless the return is due to our error or a defective item).

If you have any questions about shipping, delivery, or your order, you can reach us:

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