Return & Refund Policy
At Balius Equine Nutrition, we take great pride in the quality and integrity of our products. Your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help.
1. Returns Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unopened, unused, and in its original packaging.
- The product has been stored correctly (away from heat, moisture, or direct sunlight).
- Proof of purchase (order number or receipt) is available.
Unfortunately, due to the nature of our products, we cannot accept returns on opened or used supplements, or on any product that has been improperly stored or handled after delivery.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by emailing: 📧 info@balius.co.za
*Include your order number, a description of the issue, and clear photos of the item and packaging.
Our team will assess the claim and offer a replacement, exchange, or refund where applicable.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days via your original payment method.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged product).
4. Exchanges
We offer exchanges only for the same product or another of equal value, provided the item meets our return criteria. If the replacement item costs more, you’ll be responsible for the price difference.
5. Shipping Your Return
To return a product, please contact us first to obtain a Return Authorization and the appropriate return address.
You will be responsible for the shipping cost of returning your item unless the product was delivered in error or arrived damaged.
We recommend using a trackable courier service, as Balius cannot be held responsible for items lost in transit.
6. Need Help?
Our customer care team is here to assist with any questions regarding your return or refund.
📩 Email: info@balius.co.za
🌐 Website: www.balius.co.za
Balius Equine Nutrition — Trusted by Riders. Backed by Science.
